Enterprise Managed Hosting

Most of the customers we gained while Blunix GmbH was founded in 2016 are still with us.

Blunix GmbH does not store any customer data on its own servers. All servers of your infrastructure, containing all your data, are exclusively on the servers hosted with your IaaS provider accounts. We save data of your company on our workstations as required, like SSH private keys used to access your servers, emails from you as well as chat logs with you. We use cryptsetup LUKS encryption, the Linux default for disk encryption, on our workstations, which run the Qubes Operating System for maximum security. We commonly access your servers over your company VPN (Wireguard) that is part of the Blunix hosting stack. We try to minimize the data we store and delete the data we do not need anymore as soon as possible.

We use Prometheus as Monitoring System, which is essentially a toolkit for building your own monitoring system. You simply tell us what you want to monitor on top of what is configured by default, and we add it to Prometheus. On top of this we install Grafana to visualize the monitoring data in beautiful dashboards. This way you have easy access to all performance and uptime metrics.

All software developed by Blunix is licenced under the Apache2 License unless you request us to develop closed-source software for you. We commonly develop custom Ansible-Roles or other automation tools for our customers, and before publishing those we ask them if we can publish them at git.blunix.com.

We provide a new "Blunix version" with each new Debian stable release (currently Blunix 13). With each new release of Debian and Blunix, we implement major changes to the infrastructure, like using new tools for networking and alike. For this we commonly setup new (cloud) servers from scratch and migrate your services instead of running distribution upgrades. This prevents surprises and enables your developers to test the new infrastructure and software versions before the migration.

Blunix is explicitly designed to not put you into a vendor lock-in. You have a cancellation period of 30 days for your SLA contract. If you want, you can find a new Linux administrator that understands Ansible and simply continue using our FOSS hosting stack, including future updates, without Blunix. Happy customers don't leave, so we do not force you in any way that other IT companies use to keep you with us.

With each service we setup, we ask our customers: if this service is down for one hour, how much money do you lose? If the answer is too high, we implement redundant or HA (High Available) setups, like active passive servers or, by the example of a webapplication, multiple webservers, active-active-active databases, Ceph network storage, and redundant loadbalancers with IaaS failover IP services. We implement disaster recovery using the hosting stack itself - Terraform, Ansible, and Borg Backup.

No, but if you are very unhappy with our service we are open to discuss this, and in extreme cases we simply won't charge you. We are generally very open to discuss pricing. For example we once had a customer that was nearly bankrupt due to the covid pandemic, and we did not charge him for about twelve months at all. He later paid us back and the company today his company is still hosting with us.